To REQUEST AN APPOINTMENT with any of our health care providers, please do one of the following:
Visit our Patient Portal and create an account.
New patients will be able to complete all of the new patient paperwork and request a preferred day and time for the appointment. The New Patient Coordinator will contact you to finalize scheduling the appointment. Existing patients may request a preferred day and time for the appointment as well, and a Front Office Secretary will contact you to finalize scheduling the appointment.
New Patients, it is the responsibility of the patient to obtain medical records from the referring provider. Please request only RECENT (last visit) office notes, laboratory results, EKG, or any other recent test that pertaining to your visit.
– OR –
Please contact one of our offices during regular business hours.
Our offices are open Monday through Friday; our phone hours are 8:30am to 12:00pm and 1:30 – 4:00pm.
We ask that our new patients arrive 30 minutes prior to their scheduled appointment time and follow up appointments arrive 15 minutes prior to their scheduled appointment time.
If you are unable to keep your appointment, please notify our staff as soon as possible. We will do our best to reschedule your appointment for the next available opening.
Thank you for choosing Diabetes and Endocrinology Associates, P.C. In an effort to minimize waiting time at your first appointment, we ask that all new patients download, print and complete the New Patient Information packet. All forms should be brought with your first appointment.
What to bring at your first appointment:
– Completed new patient information packet
– Health Insurance Card
– Identification Card
– Necessary referral forms
New Patient Information packet
Select link below to view or download appropriate form(s)…
Signature Page of Privacy Notice
Patient Registration Form
Self-Management Assessment Form
Old Patient Registration Form
Patient History Questionnaire
Medical Release of Information To Family
If your insurance plan requires a referral form from your primary care physician (PCP) in order to see one of our specialty providers, it is your responsibility to request and obtain the form from your PCP. Please have your physician fax the referral form to our office directly before your scheduled appointment.
If we do not receive your referral form prior to your visit, you will be responsible for payment. We recommend that you call our office 48 hours before your appointment to verify that your referral form has been received.
It is imperative that a current copy of your insurance card and a valid photo ID is provided for accurate billing. It is extremely important for you to educate yourself about your individual insurance benefits. Every patient’s insurance policy is different and it is beyond the ability of our staff to know the benefits of every plan. Our office can never guarantee coverage for every service provided by our office. If you are unsure of your coverage benefits, call the customer service number on your insurance card.
INSURANCE: Our office participates with Medicare and many managed care insurance companies. Should your insurance coverage be with one or more of these companies, we will bill your insurance company within the guidelines of our contract. However, co-payments, coinsurances, deductibles, and non-covered services that have not been satisfied, are the responsibility of the patient and payment is expected at the time services are rendered. High deductibles participates are expected to pay $100 on the first visit and $50 at each subsequent visit until deductible has been met. Copayments not collected at the time of service will be assessed a $10.00 surcharge. Co-payments and outstanding balances are collected at check-in. Doing so expedites your check out process and also gives you the opportunity to consult with the business office if you have any questions.
Your PRIMARY INSURANCE will determine how services (including lab tests) will be processed for coverage. We will file claims to your secondary insurance as a courtesy. You will be responsible for providing timely payment for balance due for claims that are denied based on Coordination of Benefits. Insurance information submitted to us past the timely filing date, will be your full financial responsibility.
NON-PARTICIPATING INSURANCE: If you have an insurance that we do not participate with, we ask that payment be made in full at the time services are rendered and your insurance company will reimburse to you any amount due. As a courtesy to our patients, we will submit a claim to your insurance company.
SELF-PAY PATIENTS: Payment for medical services is expected in full at the time services are rendered. The practice will extend a 35% courtesy off our standard charges.
SELF-PAY PATIENTS: Payment for medical services is expected in full at the time services are rendered. The practice will extend a 35% courtesy off our standard charges. PAYMENT ARRANGMENTS: There are times when making a payment can be a financial hardship. It may be necessary to set up a payment plan for a patient who cannot comply with our financial policy, with the exception of new patients. If you are in need of special payment arrangements, please advise our staff prior to your visit,with the exception of new patients. Co-pays are exempt from this because your insurance requires you to pay your copay at the time services are rendered.
RETURNED CHECKS: Returned checks will be assessed a $30 returned check fees per check. Incurring two (2) returned checks would permanently warrant a patient status of cash only. A patient with a cash only status may pay with cash, credit card, money order or cashiers check.
REFERRALS: If your insurance plan requires a referral from your primary care physician (PCP), in order to see one of our specialty providers, it is your responsibility to request and obtain this referral from your PCP. Your physician may fax this referral to our office directly. However, if we do not receive this referral prior to your scheduled visit, you will be responsible for payment or you will need to reschedule your appointment. Please call our office 48 hours in advance of your appointment, to verify that your referral has been received.